Help Center

Shipping and Transportation

Shipping Methods

We default to using courier services such as FedEx, DHL, and UPS for shipping. In addition, we offer other transpor

About Freight Forwarding

Please note the following when using freight forwarders in international shipping. Goods Responsibility O

Shipping Duration

The shipping duration varies based on the shipping methods. Here are the estimated shipping durations. Internatio

Product Packaging

Our products are mainly packaged in cardboard boxes or wooden crates, depending on the nature and weight of the pro

Delivery & Shipping Rates

Free Shipping Policy

We offer free shipping services for products you purchase at O&Kmarts, with the following exceptions: 1. Products not

Countries and Regions Eligible for Delivery

North America: United States, Canada, Mexico, Puerto Rico, Greenland, Anguilla, Antigua and Barbuda, Aruba, Bahamas,

Shipping rates chart and related tax description

We provide a detailed "Shipping Fee Schedule" for your reference (excluding related taxes and customs duties). Ple

Order and logistics tracking

Checking the Status of Orders

Statuses of orders include All, Unpaid, Not Yet Shipped, and To Be Received. For real-time tracking of the logistics i

Modifying Orders Before Shipping

1.Change Shipping Address We recommend modifying the shipping address before shipment. You can find the order

Complimentary Gifts

Dear customer, Thank you for choosing to shop with us! To enhance your shopping experience, we are pleased to offer

Cancelling Orders After Shipping

Cancellation of Orders Once the products have been shipped and entered customs, the order cannot be canceled. If you

Inspection and Receipt

Quality Inspection

To ensure that you receive your products in perfect condition, we carefully verify the products before shipping. Upon r

Delivery confirmation

For orders shipped via courier/air delivery, the order status will change to "To Be Received" once the products are dis