Mail to: support@okmarts.com     support online: +86-28-67638639

Back To Top

Customer Service

Shipping & Delivery

1. How long will it take to receive my order?

Estimated Delivery Times for Credit Approved In Stock Orders: 7-14 Business days for most orders.

2. Do you ship to my country?

If you are not sure your country is avaible for shipping, please call +86-28-67707372 or email us at support@okmarts.com. Generally, we support worldwide shipping.

3. How do I calculate my shipping charges?

The items can be shipped via UPS with free shipping. You may pay additional fees from the customs and other fees mayy applicable for your purchase. Shipping rates are subject to change without notice.

4. What shipping carriers do you offer?

We offer UPS, FEDEX, DHL, TNT and EMS as our shipping carriers.

Returns & Replacements
Okmarts retains the exclusive and sole right as to whether an item may be returned, exchanged or order cancelled. Okmarts thus encourages customers to use care when placing an order, as once placed the order can not be cancelled, nor the item returned or exchanged unless Okmarts expressly consents.

In order to obtain a refund or exchange, prior approval must be given by Okmarts.

Generally, Okmarts will consider returns within 45 days of purchase if the product is broke or not the one you ordered. Refunds are for the cost of product only; shipping and other charges are not refundable.
Ordering
What payment methods do you accept?

We accept payment of Paypal, Credit card(connected with paypal), Check, money order and western union.

How can I buy a product which is unavailable on your site?

You can email us at support@okmarts.com for more information or fill up the form and submit it at http://www.okmarts.com/index.php/catalogsearch/result
Terms and conditions
Website Usage Restrictions
You may access and view the content appearing on this Website for personal, non-commercial use only! You may download and/or copy portions of the content for personal, non-commercial use only, provided that a) retain all copyright, trademark or other proprietary notices contained on the content, b) do not modify or alter the content in any way and c) do not make content available to any third party. Okmarts reserves complete title and full intellectual property rights in any content that you download from this Website.

You agree to use this Website only for lawful purposes. The following are included, but not limited to, in strictly prohibited actions: i) misrepresenting the identity of a user; ii) tampering in any way with this Website; and iii) conducting any type of fraudulent activity.

Links to Third Party Sites

Please understand that when you access another web site through this one, Okmarts can accept no responsibility for your experience with the site. Links to other sites are provided for convenience only. You need to make your own decisions regarding your interactions or communications with any other website.

Personal Account

If you use this site, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password.

Shipping - Risk of Loss

All items purchased from Okmarts are made pursuant to a shipment contract. This means the risk of loss and title for such items pass to you upon our delivery to the carrier. Okmarts is not responsible or liable for any damage arising from shipment.

Proprietary Rights

All product names, logos, trademarks, as well as other marks and trade names on this Website are the properties of Okmarts, or their respective owners. You may not use, reproduce, copy or manipulate such logos in any manner without the prior written consent of the owner.

The entire contents of this Website, including but not limited to text, images, music, sound, photographs, video, illustrations, icons, graphics, headers, data, information, and software (collectively, “Content”) are subject to copyright, trademark, or other proprietary rights or licenses held by Okmarts or a Okmarts affiliate or by third parties who have licensed their rights to Okmarts. All content is copyrighted as a collective work under the U.S. and international copyright laws and Okmarts owns, to the fullest extent allowed by such law, the copyright in the arrangement, coordination, enhancement and selection of such Content or this Website. Except as provided in this agreement, you may not distribute, publish, transmit, reuse, repost, “and frame” the Content in any manner or sell or attempt to sell the Content.
Compare Products

You have no items to compare.