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Okmarts retains the exclusive and sole right as to whether an item may be returned, exchanged or order cancelled. Okmarts thus encourages customers to use care when placing an order, as once placed the order can not be cancelled, nor the item returned or exchanged unless Okmarts expressly consents.

In order to obtain a refund or exchange, prior approval must be given by Okmarts.

Generally, Okmarts will consider returns within 45 days of purchase if the product is broke or not the one you ordered. Refunds are for the cost of product only; shipping and other charges are not refundable.