Buyer may cancel an order by mutual agreement based upon cancellation and/or re-stocking payment to Okmarts of reasonable and proper cancellation charges. Goods shall not be returned by Buyer without prior written authorization from Okmarts and payment by Buyer of a restocking charge of 25%. Special order items are NOT subject to return.
Generally, Okmarts will consider returns within 30 days of purchase if the product is confirmed badly broken or not the one you ordered. Refunds are applicable for product cost only; shipping and other charges are not refundable.
Only after the return has been received, shall the refund be processed.