Inquiry: How can I check the inventory status of a product?
Reply: On the product details page, you can check the stock status of the item. If a product is temporarily out of stock, we will restock it as soon as possible or provide a pre-order option.
Inquiry: Is there a replacement or compensation policy for damaged goods?
Reply: Yes, we have a comprehensive replacement and compensation policy for damaged goods. If you receive a damaged product, please contact our customer service team immediately, and we will arrange for a replacement or appropriate compensation.
Inquiry: How long does it take to process a refund?
Reply: We strive to process refunds as quickly as possible. Once we receive the returned product, it usually takes a few business days to inspect and process the refund. The exact timeframe may vary depending on the payment method and your financial institution.