Original Products Guaranteed
The goods listed on our website are all brand new and original products unless they’re clearly stated as used or refurbished ones. If you have any concerns about the goods, please contact us at [email protected].
The goods listed on our website are all brand new and original products unless they’re clearly stated as used or refurbished ones. If you have any concerns about the goods, please contact us at [email protected].
The working hours of customer service (including online chat and hotline services) are from 9 am to 7 pm (Monday to Friday, UTC+8). You can send us emails at any time. Our team will reply to you within 1 working day. If you do not get a timely reply, please give us a call.
If the products you received have quality issues or are inconsistent with what we describe, please request a return or exchange by emailing [email protected] within 48 hours of receiving the products. We will email you with the directions for the return and refund process. If the product is damaged during use, a refund or exchange will be available after paying a certain amount based on the damage. If the products are damaged during transportation, please contact customer service on the same day of the receipt.
After purchasing any product at O&Kmarts, you will automatically be upgraded to an LV1 member. When the total value of products (compressors excluded) purchased by LV1 members in one transaction reaches 299 US dollars, we will ship the products for free. Please contact our customer service for details. For free shipping orders, we use FedEx for delivery (usually arriving one week after shipping). If you’d like to use other couriers or expedited delivery, please contact customer service. After the products are shipped, we will send you the shipping information by email.