O&Kmarts Platform Basic Function Privacy Policy

1. Information You Provide to Us

• Your email address and password required when registering for a platform account.
• Information you provide when completing your personal profile, including your avatar, name, gender, date of birth, company, etc.
• Information requested when making a purchase, such as telephone number, country, region, shipping address, email address, billing address, etc.

2. Information We Automatically Collect

• If you contact us through the online chat service, we will keep a record of your communication and may ask for your email address for verification.
• We collect detailed information about users’ activities, transactions, and interactions on the platform, including information related to the types and specifications of products and services purchased, pricing and delivery information, dispute and complaint records, communications between users, and any information disclosed in any forum.
• When you access our platform, we automatically collect certain information from your device. In certain countries/regions (including European Economic Area countries/regions), this information may be considered personal information under applicable data protection laws. Specifically, this information may include IP addresses, device types, unique device identifiers, browser types, geographical locations, browsing patterns, and detailed information about how you interact with our platform and the products and services provided on it. Additionally, we collect statistical information about the platform and platform visitors, including browser software, operating systems, software and hardware attributes, viewed pages, session counts, and unique visitors. Collecting this information allows us to better understand the visitors accessing our platform, where they come from, and what content they are interested in. We use this information for internal analysis purposes and to improve the quality and relevance of our platform. Some of this information may be collected using cookies and similar tracking technologies, and we will continue to explain cookie-related knowledge to you in subsequent sections.

3. Information We Receive from Third Parties

• If you choose to access the platform through a social media account, we may receive personal information about you from the social media platform. The specific information we receive will depend on your privacy settings on the applicable platform, and generally includes basic publicly available profile information such as:
  1. Your username or nickname
  2. Your profile picture
  3. Country
  4. Company name
  5. Contact information
  6. Email address
• When you make a purchase and proceed to checkout, you will select the appropriate payment method, and we will record relevant information, such as:
  1. Payment account
  2. Payment account ID
  3. Payment account owner
  4. Email address linked to the payment account
  5. Payment method
  6. Transaction number
  7. Country
  8. Address
  9. Card type and other related information

1.Membership and Account Management

Basic Membership Service: We create an account for you based on the platform. To create an account, you need to provide us with at least your email address and password. If you refuse to provide the above information, you will not be able to register for a platform account, and you will only be able to anonymously access our website, search, and browse products. Other interactive services will not be available.

Special Membership Benefits: If you choose to fill in your real name, gender, date of birth, company, address, zip code, and avatar, we can provide you with special membership privileges. Your set avatar will be publicly displayed, and you will receive an additional reward of 50 points.

Authorized Login: With your separate consent, we may provide your account information (avatar, nickname, and other information prompted on the page) to third parties, allowing you to conveniently register for third-party accounts or directly sign in to third-party platforms. Additionally, with your separate consent, we may obtain your third-party account information from third parties and link it to your platform account, enabling you to directly sign in and use our products and/or services on third-party platforms. We will use your relevant information within the scope of your separate authorized consent.

2. Product/Service Display and Convenient Search

In order to save your time searching for products and improve your online shopping efficiency, we will utilize our technology to present you with products/services that are more suitable for your needs, including combined collections and additional purchase options, and recommend the purchase records of products/services you may need.

3. Assisting in Completing and Fulfilling Your Orders

Shopping Cart: When you use the shopping cart feature, we collect the information about the products you add to it. We utilize your order information to optimize your shopping experience and provide you with additional information such as order discounts and shipping costs.

Order Placement and Order Management: When you place an order for specific products/services in the online store (e.g., redeeming products, redeeming points for cash), we will generate an order for the goods/services for you through the system. During the order placement process, you will need to provide the recipient's name, contact number, email address, country/region, city, detailed address, and zip code. If you wish to make a purchase on behalf of a company, you will also need to provide the billing address additionally. Once you have placed an order, the order details will include the purchased items and/or services, a specific order number, the time the order was created, the discounts you have used, and the amount to be paid. We collect this information to assist you in completing the transaction smoothly, to ensure the security of your transaction, to facilitate your order inquiries, to provide customer service and after-sales support, to conduct account reconciliation, perform tax declaration corresponding to discount information (if required), and other purposes explicitly communicated to you.

To facilitate your understanding and access to order information, we collect the orders generated during your usage and display them to you in a unified manner. You can view and manage your order information in the "My Orders" section of your "Personal Center".

Order Fulfillment: After you have successfully made the payment, to ensure that you can receive your purchased products or services smoothly, we will dispatch your order items through a third-party logistics company. We will provide them with the necessary order and delivery information.

4. Provide Content Posting Function

Comments: After completing a transaction, you have the option to provide feedback on the purchased product. We collect your comments and review them. As long as it complies with the "Comment Detailed Rules", we will display your comment. Other users visiting the product detail page can see the comments you shared in the corresponding section. Additionally, users can mark comments as "helpful" or "not helpful". The system will count the "helpful" and "not helpful" number of each comment.

Questions: If you have any inquiries or uncertainties about a product before making a purchase, in addition to contacting customer service for consultation, you can also submit your questions through the platform. We will collect your comments (questions) and provide responses in the background. Once a reply is posted, we will notify you via email, and you can also view the answer on the product detail page.

Please note that using the content posting function may involve personal information, including sensitive personal information, about you or others. Please exercise caution and carefully consider whether to share or publicly disclose relevant information when using our services. If the information you publicly post includes personal information about others, you should obtain their consent before posting it.

5. Customer Service and Dispute Resolution

When you contact us or submit inquiries regarding pre-sales, after-sales, or dispute resolution, in order to protect your account and system security, we may require necessary personal information from you to verify your membership.

In order to facilitate communication with you, promptly assist you in resolving issues, or record the solutions and results of related problems, we may retain records of our communication, correspondences, call logs, and related content (including account information, order information, any additional information provided by you to substantiate relevant facts, or contact information you have provided). If you have inquiries, complaints, or suggestions regarding specific orders, we will use your account information and order details.

In addition, for reasonable needs related to providing services and improving our services' quality, we may also use other information, including relevant information you provide when contacting customer service or questionnaire responses you submit to us when you participate in the questionnaire survey.

6. Message Notifications

We send notifications to website visitors and customers regarding changes to the website, new products and services, and for any other legitimate business purposes, including informing you about updates to this privacy policy, our website terms, or any other terms that may affect your usage.

You have the option to choose the types of messages you want to subscribe to. We also keep a record of your preferences, and for the content that you have not selected, we will not send related notifications.