Okmarts Platform Basic Function Privacy Policy

Last Updated: July 4, 2023


This policy applies to the products and services and extended functions provided by Sichuan Qianzheng Technology Co., Ltd. and its affiliated companies.

Please read the "Okmarts Platform Basic Function Privacy Policy" carefully and make sure you understand our rules for handling your personal information. If you have any questions during the reading process, you can contact us through the contact information provided at the end of this policy.

By agreeing to the privacy policy, you acknowledge that you understand the basic functions provided by the application, as well as the necessary personal information required for the operation of these basic functions. You also grant the corresponding authorization for the collection and use of such information. However, this does not mean that you have separately agreed to activate additional functions or process non-essential personal information. For the activation of related additional functions, processing of non-essential personal information, and processing of sensitive personal information, we will seek your separate consent based on your actual usage.

This Privacy Policy will help you understand the following:
  1. Information collection and usage
  2. How your information is used outside of Okmarts Mall
  3. How we protect your information
  4. Your rights
  5. Services of cookies and similar technologies
  6. Information storage
  7. Cessation of operations
  8. Protection of minors
  9. Contact us

1.Information Collection and Usage

(1) Information We Collect

Okmarts collects, uses, shares, and stores your personal information as necessary to provide you with convenient e-commerce platform services. The personal information we may collect about you can be broadly categorized as follows:

1. Information You Provide to Us

  • Your email address and password required when registering for a platform account.
  • Information you provide when completing your personal profile, including your avatar, name, gender, date of birth, company, etc.
  • Information requested when making a purchase, such as telephone number, country, region, shipping address, email address, billing address, etc.

2. Information We Automatically Collect

  • If you contact us through the online chat service, we will keep a record of your communication and may ask for your email address for verification.
  • We collect detailed information about users’ activities, transactions, and interactions on the platform, including information related to the types and specifications of products and services purchased, pricing and delivery information, dispute and complaint records, communications between users, and any information disclosed in any forum.
  • When you access our platform, we automatically collect certain information from your device. In certain countries/regions (including European Economic Area countries/regions), this information may be considered personal information under applicable data protection laws. Specifically, this information may include IP addresses, device types, unique device identifiers, browser types, geographical locations, browsing patterns, and detailed information about how you interact with our platform and the products and services provided on it. Additionally, we collect statistical information about the platform and platform visitors, including browser software, operating systems, software and hardware attributes, viewed pages, session counts, and unique visitors. Collecting this information allows us to better understand the visitors accessing our platform, where they come from, and what content they are interested in. We use this information for internal analysis purposes and to improve the quality and relevance of our platform. Some of this information may be collected using cookies and similar tracking technologies, and we will continue to explain cookie-related knowledge to you in subsequent sections.

3. Information We Receive from Third Parties

  • If you choose to access the platform through a social media account, we may receive personal information about you from the social media platform. The specific information we receive will depend on your privacy settings on the applicable platform, and generally includes basic publicly available profile information such as:
    1. Your username or nickname
    2. Your profile picture
    3. Country
    4. Company name
    5. Contact information
    6. Email address
  • When you make a purchase and proceed to checkout, you will select the appropriate payment method, and we will record relevant information, such as:
    1. Payment account
    2. Payment account ID
    3. Payment account owner
    4. Email address linked to the payment account
    5. Payment method
    6. Transaction number
    7. Country
    8. Address
    9. Card type and other related information

(2) Use of Collected Information, and Services Provided inside the Website

By your personal information collected, we will provide you with various specific functions including:

1.Membership and Account Management

Basic Membership Service: We create an account for you based on the platform. To create an account, you need to provide us with at least your email address and password. If you refuse to provide the above information, you will not be able to register for a platform account, and you will only be able to anonymously access our website, search, and browse products. Other interactive services will not be available.

Special Membership Benefits: If you choose to fill in your real name, gender, date of birth, company, address, zip code, and avatar, we can provide you with special membership privileges. Your set avatar will be publicly displayed, and you will receive an additional reward of 50 points.

Authorized Login: With your separate consent, we may provide your account information (avatar, nickname, and other information prompted on the page) to third parties, allowing you to conveniently register for third-party accounts or directly log in to third-party platforms. Additionally, with your separate consent, we may obtain your third-party account information from third parties and link it to your platform account, enabling you to directly log in and use our products and/or services on third-party platforms. We will use your relevant information within the scope of your separate authorized consent.

2. Product/Service Display and Convenient Search

In order to save your time searching for products and improve your online shopping efficiency, we will utilize our technology to present you with products/services that are more suitable for your needs, including combined collections and additional purchase options, and recommend the purchase records of products/services you may need.

3. Assisting in Completing and Fulfilling Your Orders

Shopping Cart: When you use the shopping cart feature, we collect the information about the products you add to it. We utilize your order information to optimize your shopping experience and provide you with additional information such as order discounts and shipping costs.

Order Placement and Order Management: When you place an order for specific products/services in the online store (e.g., redeeming products, redeeming points for cash), we will generate an order for the goods/services for you through the system. During the order placement process, you will need to provide the recipient's name, contact number, email address, country/region, city, detailed address, and zip code. If you wish to make a purchase on behalf of a company, you will also need to provide the billing address additionally. Once you have placed an order, the order details will include the purchased items and/or services, a specific order number, the time the order was created, the discounts you have used, and the amount to be paid. We collect this information to assist you in completing the transaction smoothly, to ensure the security of your transaction, to facilitate your order inquiries, to provide customer service and after-sales support, to conduct account reconciliation, perform tax declaration corresponding to discount information (if required), and other purposes explicitly communicated to you.

To facilitate your understanding and access to order information, we collect the orders generated during your usage and display them to you in a unified manner. You can view and manage your order information in the "My Orders" section of your "Personal Center".

Order Fulfillment: After you have successfully made the payment, to ensure that you can receive your purchased products or services smoothly, we will dispatch your order items through a third-party logistics company. We will provide them with the necessary order and delivery information.

4. Provide Content Posting Function

Comments: After completing a transaction, you have the option to provide feedback on the purchased product. We collect your comments and review them. As long as it complies with the "Comment Detailed Rules", we will display your comment. Other users visiting the product detail page can see the comments you shared in the corresponding section. Additionally, users can mark comments as "helpful" or "not helpful". The system will count the "helpful" and "not helpful" number of each comment.

Questions: If you have any inquiries or uncertainties about a product before making a purchase, in addition to contacting customer service for consultation, you can also submit your questions through the platform. We will collect your comments (questions) and provide responses in the background. Once a reply is posted, we will notify you via email, and you can also view the answer on the product detail page.

Please note that using the content posting function may involve personal information, including sensitive personal information, about you or others. Please exercise caution and carefully consider whether to share or publicly disclose relevant information when using our services. If the information you publicly post includes personal information about others, you should obtain their consent before posting it.

5. Customer Service and Dispute Resolution

When you contact us or submit inquiries regarding pre-sales, after-sales, or dispute resolution, in order to protect your account and system security, we may require necessary personal information from you to verify your membership.

In order to facilitate communication with you, promptly assist you in resolving issues, or record the solutions and results of related problems, we may retain records of our communication, correspondences, call logs, and related content (including account information, order information, any additional information provided by you to substantiate relevant facts, or contact information you have provided). If you have inquiries, complaints, or suggestions regarding specific orders, we will use your account information and order details.

In addition, for reasonable needs related to providing services and improving our services' quality, we may also use other information, including relevant information you provide when contacting customer service or questionnaire responses you submit to us when you participate in the questionnaire survey.

6. Message Notifications

We send notifications to website visitors and customers regarding changes to the website, new products and services, and for any other legitimate business purposes, including informing you about updates to this privacy policy, our website terms, or any other terms that may affect your usage.

You have the option to choose the types of messages you want to subscribe to. We also keep a record of your preferences, and for the content that you have not selected, we will not send related notifications.

2. How Your Information is Used Outside of Okmarts Mall

For marketing purposes, we may use your information to provide you with advertisements about products, services, or offers on our website or third-party websites, improve search results on our website or third-party websites, or to introduce you to information about products, services, or special offers via email.

1. Other Websites or Shopping Platforms Owned by the Same Company as This Platform Affiliated to

Depending on your shopping preferences and needs, we may recommend other more targeted and specialized websites or platforms of our company to you. We may share your personal information for this purpose.

2. Service Providers

We share your personal information with service providers who assist us in conducting business and ensuring the successful execution of your orders/services, including logistics services, payment services, third-party social platforms, marketing, and advertising providers. While sharing this information, we also require service providers to ensure the security of your personal information.

We do not allow our service providers to share your personal information for purposes other than providing services on our behalf.

3. Legal Requirements and Protection

  • Necessary to conclude or perform a contract according to your requirements: When you purchase goods or services through the platform, we may share necessary transaction-related information from your order with relevant providers of the goods or services, or operators of relevant service markets on this platform, according to your choice. This is done to fulfill your transaction, delivery, and after-sales service requirements.
  • Necessary for the performance of statutory duties or obligations: We may share your personal information, in accordance with the provisions of laws and regulations, litigation, the necessity of dispute resolution, or the requirements made lawfully by administrative, judicial, supervisory and other competent authorities, or the necessity for performance of other legal obligations.
  • Necessary to respond to public health emergencies or protect life, health, and property of natural persons in emergency situations.
  • Necessary to implement news reporting, public opinion supervision and other acts for the public interest, and process personal information within a reasonable range.
  • Process your self-disclosed personal information within a reasonable range, or other personal information that has been lawfully disclosed (such as personal information lawfully disclosed through channels such as legitimate news reporting, government information disclosure, etc.).
  • Other circumstances as prescribed by laws and regulations.

3. How We Protect Your Information

To fulfill our legal obligations to ensure the security of e-commerce transactions, enhance the security of the services provided by us, our affiliated companies, and partners, protect the personal and property safety of you or other users or the public from infringement, better prevent phishing websites, fraud, network vulnerabilities, computer viruses, network attacks, and the risk of network intrusion, and accurately identify violations of laws, regulations, or platform-related agreements and rules, we need to collect your device information and service log information. We may also use or integrate your membership information, transaction information, device information, service log information, and information obtained from our affiliated companies and partners with your authorization or as permitted by law (Among them, we may collect MAC address, IMEI and other device identifiers for risk verification while the application is running in the background). This is done to comprehensively assess the risks associated with your account and transactions, conduct identity verification, detect and prevent security incidents, and take necessary recording, auditing, analysis, and disposal measures in accordance with the law.

4. Your Rights

As a user of the platform, you have the following data protection rights:

  • Right to access, correct, update, or request the deletion of your personal information.
  • Right to object to the processing of your personal information based on our legitimate interests, and to object to direct marketing.
  • In certain circumstances, the right to ask us to restrict the processing of your personal information or to request the portability of your personal information.
  • The right to opt out of receiving marketing communications from us at any time. You can exercise this right by clicking the "Unsubscribe" or "Opt-out" links provided in the marketing emails we send to you.
  • If we collect and process your personal information based on your consent, you have the right to withdraw your consent at any time. The withdrawal of your consent will not affect the lawfulness of any processing conducted prior to your withdrawal, nor will it affect the processing of your personal information based on legal grounds other than consent.

5. Services of Cookies and Similar Technologies

Cookies and similar device identification technologies are commonly used technologies on the internet. When you use our services, we may use these technologies to send one or more cookies or anonymous identifiers (hereinafter referred to as "cookies") to your device in order to collect, identify, and store information about your visits and usage of this product. We promise not to use cookies for any purposes other than those described in this privacy policy. We primarily use cookies to ensure the security and efficient operation of our product and services. They help us confirm the security status of your account and transactions, troubleshoot abnormal situations related to crashes and delays, and streamline processes by eliminating the need for you to repeatedly fill in forms or enter search information.

Additionally, we may use cookies to show you information or features that may be of interest to you , and to optimize your choice of advertisements. Most web browsers provide users with the option to clear browser cache data, and you can perform the corresponding data clearing operation or modify the acceptance level of cookies or reject our cookies. However, please note that these modifications may prevent you from using services or features that rely on cookies.

6. Information Storage

We will only retain your personal information for the period necessary to fulfill the purposes stated in this policy, unless there is a legal requirement for mandatory retention.

The storage period for personal information is determined based on the following criteria:
  1. Completion of the transaction purposes related to you, and maintenance of relevant transaction and business records to respond to any queries or complaints you may have.
  2. Ensuring the security and quality of the services we provide to you.
  3. Whether you agree to a longer retention period.
  4. Requirements related to the statute of limitations for legal proceedings.
  5. Whether there are other special agreements or laws and regulations on the retention period.

After the retention period expires, we will delete or anonymize your personal information in accordance with applicable laws and regulations.

7. Cessation of Operations

If we cease the operation of our products and/or services, we will promptly stop collecting your personal information. We will notify you individually or through public announcements about the cessation of operations. Besides, we will delete or anonymize the personal information we hold related to the products and/or services that have been discontinued, in accordance with the methods described in this privacy policy under "Information Storage- Storage Period" and "Your Rights - Delete".

8. Protection of Minors

In e-commerce activities, we assume that you have the corresponding legal capacity. If you are a minor, we ask that you have your parents or other guardians carefully read this policy and use our services or provide information to us only with the consent of your parents or other guardians.

For the protection of personal information of children under the age of 14, we will take further measures:
Regarding the collection of personal information of children, in addition to complying with the provisions of this privacy policy regarding user personal information, we will also adhere to the principles of legitimacy, necessity, informed consent, clear purpose, security protection, and lawful use. We will strictly follow the requirements of laws and regulations such as the "Regulations on the Protection of Personal Information of Children on the Internet" for the storage, use, and disclosure of children's personal information. The retention period will not exceed the necessary time to achieve the collection and use purposes, and after the expiration, we will delete or anonymize the personal information of children.

If you are the parent or guardian of a child, please ensure that the child uses our services only after obtaining your authorized consent. If you have any questions about the personal information of children, please contact us as soon as possible.

9. Contact Us

You can contact us through the following methods, and we will respond to your inquiries within 15 days:

  1. If you have any questions, opinions, or suggestions regarding the content of this policy, you can email us at [email protected]. Please note that we may not respond to questions unrelated to this policy or your rights regarding personal information.
  2. Alternatively, you can call us directly at +86-028-84166335.

If you are not satisfied with our response, especially if you believe that our handling of personal information has infringed upon your legal rights, you may seek a resolution by filing a lawsuit with the court having jurisdiction over the defendant's domicile.