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O&K GROUP

Since 2008, we are in the industrial business. With 13 years of growth, we've gone from strength to strength. We've committed ourselves to becoming the most reliable source for industrial equipment and parts and working to provide global customers with the best industrial solutions.


Help Center

  • Hot Topics
    • Personal Center
      • Account and password
        • Account
        • Password
      • How to Purchase
        • Payment
          • Payment Currency and Method
          • Payment FAQ
        • Shipping, Inspection and Acceptance
          • Shipping and Transportation
          • Delivery & Shipping Rates
          • Order and logistics tracking
          • Inspection and receipt
        • After-sales service
          • Goods return
          • Exchange of goods
        • Coupon
          • Points description
            • Introduction
            • How do I use my points?
          • Membership description
            • Policies and Terms
              • Other help
                Features
                Payment Methods
                When you place an order through PayPal, the page will jump to the PayPal login page. Please log in w...
                Shipping Method
                The default shipping methods are FEDEX, DHL, UPS, TNT and EMS.Other methods of transportation includ...
                Shipping Time
                Depending on the shipping method, the shipping time of the goods will also be different. Please choo...
                Available Countries and Regions
                Bahamas, Belize, Bermuda, British Virgin Islands, Canada, Cayman Islands, Cuba, Dominican Republic, ...
                Coupon Types
                This coupon applys to all our products on our website....
                What are "points"?
                Users can obtain points through the purchase, our activities, and daily sign-in. Users can view the ...
                How do I pay by credit card?
                Here is a detailed step-by-step guide on how to pay by credit card. Accept PayPal payments, Visa, MasterCard and AMEX(American Express) cards in 100+ currencies.
                Common problem
                Where can I modify my personal information？
                After you successfully register your account in the mall, the system will set your registered email ...
                How do I edit my delivery address?
                Before you make a purchase, you can click "Manage recipient information" to enter the delivery addr...
                How to create an account？
                To create an OKmarts account, please follow the steps below....
                Change password
                To change your account password, please follow the steps below....
                Where can I find my unpaid orders?
                After you confirm to place an order, the system will automatically generate the order for you. All o...
                Do you support cash on delivery?
                All the goods in the mall do not support cash on delivery because the order is a cross-border transa...
                How can I check the current status of my order?
                Your order will have the following status: Pending, Shipped, Received, Completed.If you want to view...
                How to get coupons?
                You could get the coupons in the following ways.● After registering, you could three coupons immedia...
                How to get points?
                Users will get points at the rate of 1 USD 1 point. However, if a refund happens, the points will be...
                How to subscribe/unsubscribe email service
                The mall will hold promotional activities from time to time and issue product coupons. If you do not...