Shipping Guide

Originality Guaranteed

The goods listed on our website are all brand new and original products from OEM, unless they’re clearly stated as replacement, used or refurbished units. If you have any questions about the goods, please contact us at support@okmarts.com.

Working Hours of Our Customer Service Team

Our on-line or phone customer service team work from 9 am to 5 pm (Monday to Friday, UTC+8). If the connection is busy, please wait for a few minutes and redial later. You can send us emails at any time. Normally, our team will reply to your email within 1 working day; if you fail to get a timely reply from our team, please call to confirm.

After-sales Service

If the goods delivered has quality problems or is inconsistent with what we describe, please apply for a return or exchange service by email at support@okmarts.com within 48 hours of receiving the goods. Our customer service team will email you with the directions for the return and refund process. If the product is damaged during use, a refund or exchange service will be available after paying a certain amount based on the corresponding damage. If the goods is damaged during transportation, please contact our customer service team on the same day of receipt to report.

Free Shipping Rules

After purchasing any product in the mall, you will automatically be promoted to a level 1 member. The total value of goods (compressors excluded) purchased by first-level members in one transaction is over or equal to 299 US dollars, we will ship your order for free. Please contact our customer service team for details.
For free-shipping orders, we always use FedEx (usually arriving in one week after shipping); if you’d like to use other couriers or an expedited delivery, please consult customer service for specific fee calculations. After the order is shipped, our customer service team will send you the tracking number and link by e-mail.