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A: Hardware units ship with standard factory-default firmware. For proprietary programming software or specific firmware flashes required for legacy system compatibility, buyers must consult our technical support team during procurement to confirm licensing terms.
A: OKmarts operates under a strict Order Accuracy Guarantee. If the part numbers delivered do not match your approved Proforma Invoice or Purchase Order due to our fulfillment error, we will issue a full refund or expedite a replacement shipment immediately, covering all return international freight charges.
A: Our pricing is transparent. Line items for product costs and shipping fees are explicitly detailed at checkout. Local import duties, VAT, or regional consumption taxes are typically the responsibility of the importer of record unless a DDP (Delivered Duty Paid) arrangement is pre-negotiated.
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A: On the product list page, you can view the prices and ratings of different items simultaneously. You can also use filters to sort products by price or rating, facilitating your comparison and selection.
A: To initiate a return or exchange, please go to your account's order history or contact our customer service team. They will guide you through the return or exchange process and provide you with the necessary instructions.
Nov 21, 2025
Apr 18, 2025
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