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A: OKmarts operates under a strict Order Accuracy Guarantee. If the part numbers delivered do not match your approved Proforma Invoice or Purchase Order due to our fulfillment error, we will issue a full refund or expedite a replacement shipment immediately, covering all return international freight charges.
A: Hardware units ship with standard factory-default firmware. For proprietary programming software or specific firmware flashes required for legacy system compatibility, buyers must consult our technical support team during procurement to confirm licensing terms.
A: Upon request, we provide standard manufacturer compliance documentation, including Certificates of Conformance (CoC), factory inspection reports, and CE/RoHS certification data sheets to ensure alignment with international regulatory and safety standards.
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A: For products that require safety certification or compliance, we provide relevant information on the product details page. You can check for certification labels or descriptions to ensure that the product meets the relevant standards and regulations.
A: If you need to cancel or modify an order, please contact our customer service team as soon as possible. We will do our best to accommodate your request based on the order status and feasibility.
A: Yes, we offer a shopping cart feature where you can add multiple items for convenient one-time checkout or to compare prices and features of different products.
Mar 09, 2022
