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A: OKmarts operates under a strict Order Accuracy Guarantee. If the part numbers delivered do not match your approved Proforma Invoice or Purchase Order due to our fulfillment error, we will issue a full refund or expedite a replacement shipment immediately, covering all return international freight charges.
A: Yes. Our platform supports corporate account provisioning. A master account can be set up for a Procurement Director, with sub-accounts granted to field engineers (for creating technical carts) and purchasing agents (for executing payments), streamlining internal corporate approval workflows.
A: Hardware units ship with standard factory-default firmware. For proprietary programming software or specific firmware flashes required for legacy system compatibility, buyers must consult our technical support team during procurement to confirm licensing terms.
A: Once your order is shipped, you will receive a confirmation email with tracking information. You can use this information to track your order through the logistics provider's website.
A: Yes, we support international shipping. You can select the international shipping option and provide the corresponding shipping address during the checkout process. Please note that international shipping may require additional fees and time.
A: Yes, we have a comprehensive replacement and compensation policy for damaged goods. If you receive a damaged product, please contact our customer service team immediately, and we will arrange for a replacement or appropriate compensation.
Sep 03, 2025
Aug 19, 2025
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