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A: OKmarts operates under a strict Order Accuracy Guarantee. If the part numbers delivered do not match your approved Proforma Invoice or Purchase Order due to our fulfillment error, we will issue a full refund or expedite a replacement shipment immediately, covering all return international freight charges.
A: Once a Proforma Invoice is issued and payment is confirmed, your pricing is legally locked. OKmarts absorbs any subsequent raw material price spikes, supplier price adjustments, or sudden export tariff increases, guaranteeing that the price you pay at checkout is final.
A: Hardware units ship with standard factory-default firmware. For proprietary programming software or specific firmware flashes required for legacy system compatibility, buyers must consult our technical support team during procurement to confirm licensing terms.
A: The warranty coverage for a product is usually specified on the product details page or in the warranty information provided by the manufacturer. You can review this information before making a purchase to understand the warranty coverage.
A: On the product details page, you can find detailed information about size and specifications, including size charts, specific measurements, and more, to help you select the right product.
A: International orders may be subject to customs regulations, import duties, and taxes imposed by the destination country. These additional charges are the responsibility of the buyer. Please check the customs regulations of your country before placing an international order.
May 14, 2026
Mar 28, 2025
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