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A: Buyers must inspect the outer packaging and internal items immediately upon delivery. If physical damage is discovered, document the condition with photos/videos and submit a claim to OKmarts within 48 hours of receipt so we can file an immediate report with the carrier and fast-track a replacement shipment.
A: Hardware units ship with standard factory-default firmware. For proprietary programming software or specific firmware flashes required for legacy system compatibility, buyers must consult our technical support team during procurement to confirm licensing terms.
A: Through our network of partner factories and flexible manufacturing technologies, we support customized production runs for specific structural or wear components. Technical drawings (CAD/STEP files) must be submitted for engineering review and custom prototyping quotes.
A: We may offer free shipping on select products or as part of promotional campaigns. The availability of free shipping and any conditions associated with it will be mentioned on the product page or during the checkout process.
A: On the product list page, you can use the price filter to set your desired price range. The system will display products that meet your criteria, helping you find suitable items quickly.
A: Yes, we have a comprehensive replacement and compensation policy for damaged goods. If you receive a damaged product, please contact our customer service team immediately, and we will arrange for a replacement or appropriate compensation.
Nov 30, 2025
Jun 26, 2025
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