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A: Buyers must inspect the outer packaging and internal items immediately upon delivery. If physical damage is discovered, document the condition with photos/videos and submit a claim to OKmarts within 48 hours of receipt so we can file an immediate report with the carrier and fast-track a replacement shipment.
A: Yes. Procurement teams do not need to search for individual parts manually. You can upload an Excel/CSV file containing your complete Bill of Materials (BOM) with part numbers, quantities, and brands. Our automated processing engine, backed by data engineers, will generate a comprehensive consolidated quote within 24 hours.
A: Yes, we offer tailored B2B quotation frameworks. Procurement managers can submit a Request for Quote (RFQ) directly through the platform or contact a dedicated account manager to unlock tiered volume discounts and wholesale pricing structures.
A: The minimum order value for free shipping, if applicable, is usually mentioned in our shipping policy or promotional offers. Please refer to the specific terms and conditions to determine if your order qualifies for free shipping.
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A: To initiate a return or exchange, please go to your account's order history or contact our customer service team. They will guide you through the return or exchange process and provide you with the necessary instructions.
Aug 26, 2024
Apr 29, 2024
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