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A: Hardware units ship with standard factory-default firmware. For proprietary programming software or specific firmware flashes required for legacy system compatibility, buyers must consult our technical support team during procurement to confirm licensing terms.
A: OKmarts operates under a strict Order Accuracy Guarantee. If the part numbers delivered do not match your approved Proforma Invoice or Purchase Order due to our fulfillment error, we will issue a full refund or expedite a replacement shipment immediately, covering all return international freight charges.
A: Yes, we offer tailored B2B quotation frameworks. Procurement managers can submit a Request for Quote (RFQ) directly through the platform or contact a dedicated account manager to unlock tiered volume discounts and wholesale pricing structures.
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A: Yes, we have a comprehensive replacement and compensation policy for damaged goods. If you receive a damaged product, please contact our customer service team immediately, and we will arrange for a replacement or appropriate compensation.
A: Yes, we provide real-life photos and videos for most products to help you better understand their appearance and features.
A: Applying for an extended warranty is simple. During the purchasing process, you can choose to extend the warranty period for eligible products. Just select the desired warranty period, and it will be added to your purchase.
Apr 29, 2026
Mar 17, 2025
