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A: Hardware units ship with standard factory-default firmware. For proprietary programming software or specific firmware flashes required for legacy system compatibility, buyers must consult our technical support team during procurement to confirm licensing terms.
A: Yes. For international shipping or extended warehouse storage in high-humidity regions, we offer upgraded industrial packaging options. This includes vacuum-sealed anti-static (ESD) barriers, desiccant packs, heavy-duty wooden crates, and shock-absorbent padding tailored to withstand harsh maritime transit conditions.
A: We operate an international sales and support desk that covers major global operating hours. Every corporate buyer is assigned a dedicated Account Manager who coordinates cross-border communications, ensuring that urgent technical queries or logistics issues are answered regardless of the time difference.
A: On the product details page, you can view the size and specifications of the product. We usually provide detailed size charts and specification descriptions to help you choose the right product.
A: Yes, you can track your order without creating an account. Simply click on the "Track Order" link on the website and enter the necessary details, such as your order number and email address.
A: If you forgot your password, click on the "Forgot Password" link on the login page. Follow the instructions to reset your password.
Mar 09, 2022
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