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A: OKmarts procures components directly from authorized manufacturers and verified tier-1 global distributors. Every product undergoes rigorous inbound inspection, featuring factory serial number tracking and original packaging verification to prevent any counterfeit or refurbished goods from entering the supply chain.
A: Hardware units ship with standard factory-default firmware. For proprietary programming software or specific firmware flashes required for legacy system compatibility, buyers must consult our technical support team during procurement to confirm licensing terms.
A: Yes. Buyers can upload existing equipment nameplates, system schematics, or parameter requirements. Our applications engineers will cross-verify physical dimensions, electrical ratings, and communication protocols (e.g., Profinet, EtherCAT) before finalizing the order.
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A: In the rare event that you receive a damaged or defective product, please contact our customer service immediately. We will assist you in resolving the issue by arranging a return, replacement, or repair, depending on the circumstances.
A: Unfortunately, we do not directly provide installation services for products. The availability of installation services is usually mentioned on the product page. If you truly need installation assistance, please contact our customer service team for more detailed information and arrangements. We will actively provide assistance.
A: Yes, we have a comprehensive replacement and compensation policy for damaged goods. If you receive a damaged product, please contact our customer service team immediately, and we will arrange for a replacement or appropriate compensation.
Mar 09, 2022
