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A: Our pricing is transparent. Line items for product costs and shipping fees are explicitly detailed at checkout. Local import duties, VAT, or regional consumption taxes are typically the responsibility of the importer of record unless a DDP (Delivered Duty Paid) arrangement is pre-negotiated.
A: Once a Proforma Invoice is issued and payment is confirmed, your pricing is legally locked. OKmarts absorbs any subsequent raw material price spikes, supplier price adjustments, or sudden export tariff increases, guaranteeing that the price you pay at checkout is final.
A: Hardware units ship with standard factory-default firmware. For proprietary programming software or specific firmware flashes required for legacy system compatibility, buyers must consult our technical support team during procurement to confirm licensing terms.
A: We may offer price matching under certain conditions. If you find a lower price for the same product elsewhere, please contact our customer service team with the relevant details, and we will assess your request.
A: On the checkout page, you can select the option for an invoice and fill in the relevant invoice information. We will provide you with the corresponding invoice according to your request.
A: On the product details page, you can view the size and specifications of the product. We usually provide detailed size charts and specification descriptions to help you choose the right product.
Feb 15, 2025
Apr 17, 2024
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