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A: All new and original industrial parts carry a standard 12-month factory warranty. If a component fails or shows defects within the warranty period, buyers can initiate an RMA request through our platform, which prompts our team to coordinate testing, repair, or replacement directly with the manufacturer.
A: Buyers must inspect the outer packaging and internal items immediately upon delivery. If physical damage is discovered, document the condition with photos/videos and submit a claim to OKmarts within 48 hours of receipt so we can file an immediate report with the carrier and fast-track a replacement shipment.
A: Upon request, we provide standard manufacturer compliance documentation, including Certificates of Conformance (CoC), factory inspection reports, and CE/RoHS certification data sheets to ensure alignment with international regulatory and safety standards.
A: Generally, we do not set purchase quantity limits. You can freely choose the quantity based on your needs. However, for specific events or popular items, there may be purchase quantity restrictions for fairness. Please pay attention to the event rules or prompts on the product page.
A: Unfortunately, once an order is placed, it cannot be modified to add additional items. However, you can place a new order for the additional items separately. If both orders are eligible for combined shipping, we will do our best to consolidate them and refund any excess shipping charges.
A: To change the email address associated with your account, please contact our customer service team and provide them with the necessary verification information. They will assist you in updating your email address.
Mar 09, 2022
High Efficiency
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