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A: All new and original industrial parts carry a standard 12-month factory warranty. If a component fails or shows defects within the warranty period, buyers can initiate an RMA request through our platform, which prompts our team to coordinate testing, repair, or replacement directly with the manufacturer.
A: OKmarts operates under a strict Order Accuracy Guarantee. If the part numbers delivered do not match your approved Proforma Invoice or Purchase Order due to our fulfillment error, we will issue a full refund or expedite a replacement shipment immediately, covering all return international freight charges.
A: No. Unlike surplus liquidation brokers who sell unpredictable, unvetted excess inventory, OKmarts builds strategic partnerships directly with active factory supply chains and authorized distribution channels. This ensures that every component is fully traceable, factory-fresh, and covered by standard manufacturer liability frameworks.
A: Yes, we have a comprehensive replacement and compensation policy for damaged goods. If you receive a damaged product, please contact our customer service team immediately, and we will arrange for a replacement or appropriate compensation.
A: If you need to cancel or modify an order, please contact our customer service team as soon as possible. We will do our best to meet your needs and provide assistance based on the order status and feasibility.
A: We may offer free shipping on select products or as part of promotional campaigns. You can check the product details or promotions to see if free shipping is available.
Mar 09, 2022
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