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A: Hardware units ship with standard factory-default firmware. For proprietary programming software or specific firmware flashes required for legacy system compatibility, buyers must consult our technical support team during procurement to confirm licensing terms.
A: To ensure transaction security and accommodate standard corporate purchasing workflows, we support secure international Telegraphic Transfers (T/T Wire), major corporate Credit Cards, PayPal, and Letter of Credit (L/C) frameworks for large-scale procurement contracts.
A: Yes, we offer tailored B2B quotation frameworks. Procurement managers can submit a Request for Quote (RFQ) directly through the platform or contact a dedicated account manager to unlock tiered volume discounts and wholesale pricing structures.
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A: We purchase shipping insurance for every order to ensure the safety of the products during transportation. If the products are lost or damaged, please contact our customer service team promptly. We will assist you in resolving the issue and provide appropriate compensation.
A: Yes, we have a comprehensive replacement and compensation policy for damaged goods. If you receive a damaged product, please contact our customer service team immediately, and we will arrange for a replacement or appropriate compensation.
A: If you need to change your shipping address after placing an order, please contact our customer service team as soon as possible. We will assist you in updating the address if it's still possible.
Apr 13, 2025
Feb 01, 2025
