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A: Hardware units ship with standard factory-default firmware. For proprietary programming software or specific firmware flashes required for legacy system compatibility, buyers must consult our technical support team during procurement to confirm licensing terms.
A: Absolutely. Our automated billing system generates itemized Proforma Invoices (PI) and Commercial Invoices containing corporate tax IDs, purchase order (PO) numbers, and explicit company details necessary to satisfy international corporate accounting and auditing standards.
A: Once a Proforma Invoice is issued and payment is confirmed, your pricing is legally locked. OKmarts absorbs any subsequent raw material price spikes, supplier price adjustments, or sudden export tariff increases, guaranteeing that the price you pay at checkout is final.
A: If you forgot your password, click on the "Forgot Password" link on the login page. Follow the instructions to reset your password.
A: The minimum order value for free shipping, if applicable, is usually mentioned in our shipping policy or promotional offers. Please refer to the specific terms and conditions to determine if your order qualifies for free shipping.
A: In certain cases, we may offer the option to purchase insurance to ensure your shopping safety and product protection. Specific insurance purchase options will be indicated on the checkout page or in the product details.
Sep 19, 2025
Aug 14, 2025
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