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A: Once a Proforma Invoice is issued and payment is confirmed, your pricing is legally locked. OKmarts absorbs any subsequent raw material price spikes, supplier price adjustments, or sudden export tariff increases, guaranteeing that the price you pay at checkout is final.
A: Our warehouse management system strictly tracks manufacturing date codes, especially for sensitive components like VFD electrolytic capacitors or rubber seals. We explicitly state product conditions on the listing and can provide batch date codes prior to shipment for critical applications.
A: Hardware units ship with standard factory-default firmware. For proprietary programming software or specific firmware flashes required for legacy system compatibility, buyers must consult our technical support team during procurement to confirm licensing terms.
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A: Yes, we have a comprehensive replacement and compensation policy for damaged goods. If you receive a damaged product, please contact our customer service team immediately, and we will arrange for a replacement or appropriate compensation.
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A: To check the status of your back-ordered item, please contact our customer service team. They will provide you with the latest information on the availability and estimated shipping date of the item.
Mar 09, 2022
