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A: All new and original industrial parts carry a standard 12-month factory warranty. If a component fails or shows defects within the warranty period, buyers can initiate an RMA request through our platform, which prompts our team to coordinate testing, repair, or replacement directly with the manufacturer.
A: Through our network of partner factories and flexible manufacturing technologies, we support customized production runs for specific structural or wear components. Technical drawings (CAD/STEP files) must be submitted for engineering review and custom prototyping quotes.
A: Once a Proforma Invoice is issued and payment is confirmed, your pricing is legally locked. OKmarts absorbs any subsequent raw material price spikes, supplier price adjustments, or sudden export tariff increases, guaranteeing that the price you pay at checkout is final.
A: Depending on the region and order amount, we may support cash on delivery. On the checkout page, if cash on delivery is available as one of the options, you can choose this payment method to complete the order.
A: If you need to cancel or modify an order, please contact our customer service team as soon as possible. We will do our best to accommodate your request based on the order status and feasibility.
A: Yes, you can save the items you wish to purchase later in the shopping cart. This way, when you are ready to proceed with the order, you can easily find them.
Mar 09, 2022
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