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A: All new and original industrial parts carry a standard 12-month factory warranty. If a component fails or shows defects within the warranty period, buyers can initiate an RMA request through our platform, which prompts our team to coordinate testing, repair, or replacement directly with the manufacturer.
A: OKmarts operates under a strict Order Accuracy Guarantee. If the part numbers delivered do not match your approved Proforma Invoice or Purchase Order due to our fulfillment error, we will issue a full refund or expedite a replacement shipment immediately, covering all return international freight charges.
A: Through our network of partner factories and flexible manufacturing technologies, we support customized production runs for specific structural or wear components. Technical drawings (CAD/STEP files) must be submitted for engineering review and custom prototyping quotes.
A: The minimum order value for free shipping, if applicable, is usually mentioned in our shipping policy or promotional offers. Please refer to the specific terms and conditions to determine if your order qualifies for free shipping.
A: Yes, you can purchase a gift card for someone. Gift cards are available for purchase on our website. You can choose the desired amount and send it directly to the recipient via email.
A: The currency for your purchases is generally determined by your location and the available payment options. Our platform supports multiple currencies, and the currency conversion will be automatically applied based on the exchange rates at the time of purchase.
Jun 18, 2025
Apr 11, 2025
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