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A: Hardware units ship with standard factory-default firmware. For proprietary programming software or specific firmware flashes required for legacy system compatibility, buyers must consult our technical support team during procurement to confirm licensing terms.
A: Upon request, we provide standard manufacturer compliance documentation, including Certificates of Conformance (CoC), factory inspection reports, and CE/RoHS certification data sheets to ensure alignment with international regulatory and safety standards.
A: Our warehouse management system strictly tracks manufacturing date codes, especially for sensitive components like VFD electrolytic capacitors or rubber seals. We explicitly state product conditions on the listing and can provide batch date codes prior to shipment for critical applications.
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A: To change the email address associated with your account, please contact our customer service team and provide them with the necessary verification information. They will assist you in updating your email address.
A: Yes, we have a comprehensive replacement and compensation policy for damaged goods. If you receive a damaged product, please contact our customer service team immediately, and we will arrange for a replacement or appropriate compensation.
A: If you are interested in participating in promotional activities or collaboration projects with the merchant, or becoming our agent, you can contact our partnership team or submit a partnership application. We will evaluate based on the collaboration requirements and further communicate the details of the partnership.
May 17, 2025
Jan 18, 2025
