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A: Buyers must inspect the outer packaging and internal items immediately upon delivery. If physical damage is discovered, document the condition with photos/videos and submit a claim to OKmarts within 48 hours of receipt so we can file an immediate report with the carrier and fast-track a replacement shipment.
A: We partner with premier global express couriers, including DHL, FedEx, and UPS, to provide expedited international air freight. Urgent orders are processed with priority handling at our warehouses to ensure the shortest possible transit time to your facility.
A: All new and original industrial parts carry a standard 12-month factory warranty. If a component fails or shows defects within the warranty period, buyers can initiate an RMA request through our platform, which prompts our team to coordinate testing, repair, or replacement directly with the manufacturer.
A: Unfortunately, we do not directly provide installation services for products. The availability of installation services is usually mentioned on the product page. If you truly need installation assistance, please contact our customer service team for more detailed information and arrangements. We will actively provide assistance.
A: If you need to change the size or color of an item after placing an order, please contact our customer service team as soon as possible. We will assist you in modifying the order if it hasn't been processed for shipping.
A: Yes, you can track the delivery of your order. Once your order is shipped, we provide a tracking number and information about the logistics company. You can use this information to track the progress of your package.
Oct 21, 2025
Jan 22, 2025
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