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A: Once a Proforma Invoice is issued and payment is confirmed, your pricing is legally locked. OKmarts absorbs any subsequent raw material price spikes, supplier price adjustments, or sudden export tariff increases, guaranteeing that the price you pay at checkout is final.
A: Yes. Our platform supports corporate account provisioning. A master account can be set up for a Procurement Director, with sub-accounts granted to field engineers (for creating technical carts) and purchasing agents (for executing payments), streamlining internal corporate approval workflows.
A: We offer supply chain buffering and safety stock agreements for industrial clients. By sharing your annual procurement forecast, we can pre-allocate inventory in our warehouses to guarantee a continuous, predictable supply and protect your production lines from market shortages.
A: If you receive a damaged or defective item, please contact our customer service team immediately. Provide them with the necessary details and, if possible, include photos of the damage. We will assist you in resolving the issue by offering a replacement, refund, or suitable solution.
A: Yes, for certain products, there might be minimum order quantity restrictions in place. This ensures efficient processing and cost-effectiveness for both parties involved. Please check the product details or contact our sales team for specific information on minimum order quantities.
A: Yes, we support over 135 currencies and dozens of payment methods, including credit cards (Visa, MasterCard, AMEX, UnionPay, and Discover), TT, PayPal, Stripe, and more. On the checkout page, you can select your preferred payment method for payment. You can contact our customer service for any payment-related questions or concerns.
Aug 18, 2025
Apr 09, 2025
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