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A: Hardware units ship with standard factory-default firmware. For proprietary programming software or specific firmware flashes required for legacy system compatibility, buyers must consult our technical support team during procurement to confirm licensing terms.
A: We offer supply chain buffering and safety stock agreements for industrial clients. By sharing your annual procurement forecast, we can pre-allocate inventory in our warehouses to guarantee a continuous, predictable supply and protect your production lines from market shortages.
A: Immediately upon dispatch, the platform automatically generates an international tracking link integrated with carriers like DHL, FedEx, or UPS. Real-time API tracking is accessible directly from your OKmarts account dashboard, displaying live transit status, customs clearance progression, and finalized delivery updates.
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A: International orders may be subject to customs regulations, import duties, and taxes imposed by the destination country. These additional charges are the responsibility of the buyer. Please check the customs regulations of your country before placing an international order.
A: Yes, our products usually come with a warranty period, and the specific warranty period will be indicated on the product details page. If you encounter any quality issues after purchase, please contact our customer service team promptly. We will provide you with the appropriate after-sales service.
A: Applying for an extended warranty is simple. During the purchasing process, you can choose to extend the warranty period for eligible products. Just select the desired warranty period, and it will be added to your purchase.
Mar 09, 2022
