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A: Yes. To maximize peace of mind for high-value or critical orders, buyers can request a "Pre-Shipment Video Verification." Our warehouse team will film the unboxing, display the original manufacturer seals, show matching serial numbers, and verify the physical condition of the components in real-time or via a high-definition video link.
A: Yes. Our platform supports corporate account provisioning. A master account can be set up for a Procurement Director, with sub-accounts granted to field engineers (for creating technical carts) and purchasing agents (for executing payments), streamlining internal corporate approval workflows.
A: Buyers must inspect the outer packaging and internal items immediately upon delivery. If physical damage is discovered, document the condition with photos/videos and submit a claim to OKmarts within 48 hours of receipt so we can file an immediate report with the carrier and fast-track a replacement shipment.
A: If you need to change your shipping address after placing an order, please contact our customer service team as soon as possible. We will assist you in updating the address if it's still possible.
A: Yes, in some cases, you may be able to place an order over the phone. Please contact our customer service team and provide them with the necessary details to assist you with the phone order process.
A: If you need to change the delivery address after placing an order, please contact our customer service team as soon as possible. Depending on the order status and shipping progress, we will do our best to accommodate your request.
Mar 09, 2022
High Efficiency
Stable Performance