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A: Buyers must inspect the outer packaging and internal items immediately upon delivery. If physical damage is discovered, document the condition with photos/videos and submit a claim to OKmarts within 48 hours of receipt so we can file an immediate report with the carrier and fast-track a replacement shipment.
A: No. Unlike surplus liquidation brokers who sell unpredictable, unvetted excess inventory, OKmarts builds strategic partnerships directly with active factory supply chains and authorized distribution channels. This ensures that every component is fully traceable, factory-fresh, and covered by standard manufacturer liability frameworks.
A: Hardware units ship with standard factory-default firmware. For proprietary programming software or specific firmware flashes required for legacy system compatibility, buyers must consult our technical support team during procurement to confirm licensing terms.
A: We support guest checkout. There are three steps for you to buy products as a guest. First, you should place an order. Then, you can proceed to the checkout process. Last, you should make a payment. If you only purchase as a guest without creating an account, you’ll miss out on the benefits of being a member.
A: To check the status of your back-ordered item, please contact our customer service team. They will provide you with the latest information on the availability and estimated shipping date of the item.
A: Yes, we highly value our loyal customers and have implemented a loyalty program exclusively for them. This loyalty program includes VIP discounts, coupons, cashback rewards, and more. As a regular customer, you can enjoy rewards, discounts, early access to sales, and other exclusive benefits. For more details about our loyalty program, please visit our website or contact our customer service.
Mar 09, 2022
High Efficiency
Stable Performance