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A: OKmarts operates under a strict Order Accuracy Guarantee. If the part numbers delivered do not match your approved Proforma Invoice or Purchase Order due to our fulfillment error, we will issue a full refund or expedite a replacement shipment immediately, covering all return international freight charges.
A: OKmarts operates under a legally registered corporate entity with verifiable business registration records, global tax compliance IDs, and physical warehouse infrastructure. We can provide corporate bank references, Dunn & Bradstreet (D-U-N-S) numbers, and customer references from established industrial firms in your region to validate our commercial legitimacy before you transfer funds.
A: All new and original industrial parts carry a standard 12-month factory warranty. If a component fails or shows defects within the warranty period, buyers can initiate an RMA request through our platform, which prompts our team to coordinate testing, repair, or replacement directly with the manufacturer.
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A: We may offer free shipping on select products or as part of promotional campaigns. You can check the product details or promotions to see if free shipping is available.
A: Yes, we may offer installment payment options depending on your location and the total amount of your purchase. During the checkout process, you can check if installment payments are available and choose the suitable payment plan.
A: If you need to cancel or modify an order, please contact our customer service team as soon as possible. We will do our best to meet your needs and provide assistance based on the order status and feasibility.
Feb 13, 2025
Sep 12, 2024
