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A: Buyers must inspect the outer packaging and internal items immediately upon delivery. If physical damage is discovered, document the condition with photos/videos and submit a claim to OKmarts within 48 hours of receipt so we can file an immediate report with the carrier and fast-track a replacement shipment.
A: Once a Proforma Invoice is issued and payment is confirmed, your pricing is legally locked. OKmarts absorbs any subsequent raw material price spikes, supplier price adjustments, or sudden export tariff increases, guaranteeing that the price you pay at checkout is final.
A: Yes. Our platform supports corporate account provisioning. A master account can be set up for a Procurement Director, with sub-accounts granted to field engineers (for creating technical carts) and purchasing agents (for executing payments), streamlining internal corporate approval workflows.
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A: Depending on the product, you may have the option to purchase extended warranty coverage. This additional warranty can provide extended protection beyond the manufacturer's warranty period. The availability of extended warranty options will be mentioned on the product page.
A: International orders may be subject to customs regulations, import duties, and taxes imposed by the destination country. These additional charges are the responsibility of the buyer. Please check the customs regulations of your country before placing an international order.
A: If you need to return or request a refund, you can submit a return or refund request on the order page and follow the platform's return policy. We will process your request as soon as possible and ensure that your rights are protected.
Dec 18, 2025
May 02, 2025
