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A: We operate an international sales and support desk that covers major global operating hours. Every corporate buyer is assigned a dedicated Account Manager who coordinates cross-border communications, ensuring that urgent technical queries or logistics issues are answered regardless of the time difference.
A: Hardware units ship with standard factory-default firmware. For proprietary programming software or specific firmware flashes required for legacy system compatibility, buyers must consult our technical support team during procurement to confirm licensing terms.
A: Once a Proforma Invoice is issued and payment is confirmed, your pricing is legally locked. OKmarts absorbs any subsequent raw material price spikes, supplier price adjustments, or sudden export tariff increases, guaranteeing that the price you pay at checkout is final.
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A: Yes, we prioritize the security of your payment information. We utilize encryption and comply with industry standards to ensure secure transactions.
A: We may offer free shipping on select products or as part of promotional campaigns. You can check the product details or promotions to see if free shipping is available.
A: Yes, we support international shipping. You can select the international shipping option and provide the corresponding shipping address during the checkout process. Please note that international shipping may require additional fees and time.
Sep 20, 2024
May 31, 2024
