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A: Our pricing is transparent. Line items for product costs and shipping fees are explicitly detailed at checkout. Local import duties, VAT, or regional consumption taxes are typically the responsibility of the importer of record unless a DDP (Delivered Duty Paid) arrangement is pre-negotiated.
A: Hardware units ship with standard factory-default firmware. For proprietary programming software or specific firmware flashes required for legacy system compatibility, buyers must consult our technical support team during procurement to confirm licensing terms.
A: OKmarts operates under a strict Order Accuracy Guarantee. If the part numbers delivered do not match your approved Proforma Invoice or Purchase Order due to our fulfillment error, we will issue a full refund or expedite a replacement shipment immediately, covering all return international freight charges.
A: To check the status of your warranty claim, please contact our customer service team and provide them with the necessary details, such as your warranty claim number or order information. They will assist you in tracking the progress of your claim.
A: We may offer free shipping on select products or as part of promotional campaigns. The availability of free shipping and any conditions associated with it will be mentioned on the product page or during the checkout process.
A: For products that require a manufacturing date or expiry date, we provide the relevant information on the product details page. You can review this information before making a purchase to ensure the product meets your requirements.
Sep 22, 2025
Jun 10, 2025
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