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A: Buyers must inspect the outer packaging and internal items immediately upon delivery. If physical damage is discovered, document the condition with photos/videos and submit a claim to OKmarts within 48 hours of receipt so we can file an immediate report with the carrier and fast-track a replacement shipment.
A: Yes. Our platform supports corporate account provisioning. A master account can be set up for a Procurement Director, with sub-accounts granted to field engineers (for creating technical carts) and purchasing agents (for executing payments), streamlining internal corporate approval workflows.
A: Our warehouse management system strictly tracks manufacturing date codes, especially for sensitive components like VFD electrolytic capacitors or rubber seals. We explicitly state product conditions on the listing and can provide batch date codes prior to shipment for critical applications.
A: We cannot offer a refund if the price of your purchase decreases. However, within a certain period of time, we can provide you with a certain amount of discount coupons as compensation.
A: We may offer free shipping on select products or as part of promotional campaigns. The availability of free shipping and any conditions associated with it will be mentioned on the product page or during the checkout process.
A: According to our return policy, digital or virtual goods generally cannot be returned or exchanged. Please carefully read the product description and return policy before making a purchase to ensure it meets your requirements.
Mar 09, 2022
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