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A: Once a Proforma Invoice is issued and payment is confirmed, your pricing is legally locked. OKmarts absorbs any subsequent raw material price spikes, supplier price adjustments, or sudden export tariff increases, guaranteeing that the price you pay at checkout is final.
A: Our pricing is transparent. Line items for product costs and shipping fees are explicitly detailed at checkout. Local import duties, VAT, or regional consumption taxes are typically the responsibility of the importer of record unless a DDP (Delivered Duty Paid) arrangement is pre-negotiated.
A: Immediately upon dispatch, the platform automatically generates an international tracking link integrated with carriers like DHL, FedEx, or UPS. Real-time API tracking is accessible directly from your OKmarts account dashboard, displaying live transit status, customs clearance progression, and finalized delivery updates.
A: Yes, we prioritize the security of your payment information. We utilize encryption and comply with industry standards to ensure secure transactions.
A: To change the email address associated with your account, please contact our customer service team and provide them with the necessary verification information. They will assist you in updating your email address.
A: Yes, we support worldwide shipping. No matter where you are located, we will make every effort to deliver the products to your doorstep.
Mar 09, 2022
High Efficiency
Stable Performance