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A: We partner with premier global express couriers, including DHL, FedEx, and UPS, to provide expedited international air freight. Urgent orders are processed with priority handling at our warehouses to ensure the shortest possible transit time to your facility.
A: Hardware units ship with standard factory-default firmware. For proprietary programming software or specific firmware flashes required for legacy system compatibility, buyers must consult our technical support team during procurement to confirm licensing terms.
A: Once a Proforma Invoice is issued and payment is confirmed, your pricing is legally locked. OKmarts absorbs any subsequent raw material price spikes, supplier price adjustments, or sudden export tariff increases, guaranteeing that the price you pay at checkout is final.
A: To check the status of your back-ordered item, please contact our customer service team. They will provide you with the latest information on the availability and estimated shipping date of the item.
A: On the checkout page, you can select the option for an invoice and fill in the relevant invoice information. We will provide you with the corresponding invoice according to your request.
A: Yes, we support international shipping. You can select the international shipping option on the checkout page and fill in the corresponding shipping address. Please note that international shipping may require additional fees and time.
Jul 03, 2025
Apr 16, 2025
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