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A: Hardware units ship with standard factory-default firmware. For proprietary programming software or specific firmware flashes required for legacy system compatibility, buyers must consult our technical support team during procurement to confirm licensing terms.
A: All new and original industrial parts carry a standard 12-month factory warranty. If a component fails or shows defects within the warranty period, buyers can initiate an RMA request through our platform, which prompts our team to coordinate testing, repair, or replacement directly with the manufacturer.
A: Once a Proforma Invoice is issued and payment is confirmed, your pricing is legally locked. OKmarts absorbs any subsequent raw material price spikes, supplier price adjustments, or sudden export tariff increases, guaranteeing that the price you pay at checkout is final.
A: Yes, we support international shipping. You can select the international shipping option on the checkout page and fill in the corresponding shipping address. Please note that international shipping may require additional fees and time.
A: Yes, we prioritize the security of your payment information. We utilize encryption and comply with industry standards to ensure secure transactions.
A: To check the status of your refund, you can contact our customer service team and provide them with the necessary details, such as your order number and refund request. They will assist you in tracking the progress of your refund.
May 24, 2026
Jun 02, 2025
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