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A: Hardware units ship with standard factory-default firmware. For proprietary programming software or specific firmware flashes required for legacy system compatibility, buyers must consult our technical support team during procurement to confirm licensing terms.
A: We provide meticulous commercial invoicing, precise HS Code classification, and complete export documentation to minimize customs holding times. For major regional markets, we work alongside experienced customs brokers to ensure compliance with import frameworks.
A: Once a Proforma Invoice is issued and payment is confirmed, your pricing is legally locked. OKmarts absorbs any subsequent raw material price spikes, supplier price adjustments, or sudden export tariff increases, guaranteeing that the price you pay at checkout is final.
A: We cannot offer a refund if the price of your purchase decreases. However, within a certain period of time, we can provide you with a certain amount of discount coupons as compensation.
A: We understand that sometimes you may need to change the shipping address. Please contact our customer service as soon as possible, and we will do our best to accommodate your request, depending on the order status and feasibility.
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May 09, 2026
Jan 31, 2026
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