Help Center

Product Return Policy

If you need a refund after receiving the product, please submit a refund request. Please note that the request can only

Time Limit on Product Return

Buyers can submit a return request within 15 days after confirming receipt of the products. After that period, retu

How to return products?

Log in to your O&Kmarts account. Go to the "My Orders" section, and you will see your recent orders here. Click the des

Who will be responsible for the return shipping costs?

1. For returns due to your reasons, you need to contact the logistics supplier to send back the purchased products,

Exchange Standard

Who is responsible for the shipping costs for replacement?