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A: Our warehouse management system strictly tracks manufacturing date codes, especially for sensitive components like VFD electrolytic capacitors or rubber seals. We explicitly state product conditions on the listing and can provide batch date codes prior to shipment for critical applications.
A: All new and original industrial parts carry a standard 12-month factory warranty. If a component fails or shows defects within the warranty period, buyers can initiate an RMA request through our platform, which prompts our team to coordinate testing, repair, or replacement directly with the manufacturer.
A: OKmarts operates under a strict Order Accuracy Guarantee. If the part numbers delivered do not match your approved Proforma Invoice or Purchase Order due to our fulfillment error, we will issue a full refund or expedite a replacement shipment immediately, covering all return international freight charges.
A: Yes, we offer gift wrapping services for selected products. During the checkout process, you may have the option to add gift wrapping to your order. Additional fees may apply.
A: We regularly organize free trials or sample giveaways. You can stay informed about these activities and apply to participate by following our official announcements, emails, or social media channels.
A: You can easily view the sales ranking and ratings of products by visiting the product page. The rankings and ratings are prominently displayed, providing valuable insights from other customers.
Mar 09, 2022
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