Air-conditioning installation also charges aerial work fees. Have you paid for it

Air-conditioning installation also charges aerial work fees. Have you paid for it

event:

Citizen Ms. Liu bought an air conditioner of a certain brand online, and someone came to install it the next day after signing for it, but was asked for a "high-altitude fee" of 50 yuan. Ms. Liu felt very uncomfortable because "the fee was not mentioned at the beginning" .

status quo:

　　 The Price Bureau stated: The high-altitude operation fee is a market behavior, and there is currently no relevant policy, and the state has not issued a charging standard. The two parties will negotiate and charge according to the location of the air-conditioning installation and the difficulty of the construction.

　　 Consumers who buy online should read carefully. There will be other charging standards online, including aerial work fees.

　　 Now that Guangzhou, Shanghai, Beijing and other cities have implemented it, the "high-altitude fee" is not included in the air-conditioning installation fee. The charging standard of Wuhan's high-altitude operation fee has been reported. In the future, the high-altitude operation fee of each air-conditioning manufacturer will be charged according to this standard.

Air-conditioning installation also charges aerial work fees. Have you paid for it?

　　 High altitude operation fee price:

　　 The author inquired from a certain big brother brand in the air-conditioning industry that aerial work fees are generally charged at a price of 100-200.

　　How many floors are high in the sky?

Of course, a person in the air-conditioning industry said that this has a lot to do with the after-sales of the company in various places. Maybe you live on the 2nd floor in Guangzhou, and they have to charge you for aerial work. You say, live The brothers on the 2nd floor are so happy, and the 2nd floor is also considered a high-rise. Why didn't you expect it when you bought the house?

　　 Why did you say that you need to charge high altitude fees during installation?

"From the time the order was placed on the website to the delivery the next day, no one mentioned that such a fee would be charged, and then one day later, when the installer came, they would talk about the fee." Ms. Liu said, "We are impressed. There is no high-altitude fee, and (these are all) installed for free," until the staff came to their home and said that they would go to the outer wall during installation, and they needed to charge a “high-altitude fee".

　　 Ms. Liu said that the factory staff said "We can't install the air conditioner if you don't pay the fee." Ms. Liu has no choice but to pay the high altitude fee on the spot. But what puzzled Ms. Liu was, "I bought three air conditioners before, and this is the fourth one. No one mentioned the term high-altitude fare before."

　　 "You should let consumers know this in the price or before the sale when you sell," Ms. Liu said, if she knows before consumption, it is acceptable, but "I feel uncomfortable in the process of consumption."

In response to the staff claiming that the high-altitude fee was collected due to the dangerous work of the constructors, Ms. Liu said, “Isn’t this something that the construction unit is responsible for? They are engaged in this kind of high-risk industry, and the company should buy them insurance instead of making consumption People use a single fee each time to pay for the bill, and this is more than the cost, and it is not helpful for a safety accident, right?"

　　Lawyer: Merchants should explain the additional charges in advance

The "Consumer Rights Protection Law" stipulates that consumers have the right to know the true status of the goods they purchase or use or the services they receive, and they have the right to require operators to provide the price, origin, producer...after-sales service, or service of the goods. The content, specifications, cost and other relevant information of the Where there is an agreement between the business operator and the consumer, the business operator shall perform the obligations in accordance with the agreement.

　　 Therefore, in order to avoid disputes, both parties should agree in advance on the air-conditioning installation cost. If the operator promises to install the air conditioner for free in the form of advertising, etc., judging from the common sense of daily life, all installation costs are included in the price, and the operator shall not charge additional installation costs such as aerial work fees.