Quality is the life of a factory, but why is the position of quality-oriented the most embarrassing

Quality is the life of a factory, but why is the position of quality-oriented the most embarrassing

Many factories believe that quality is the life of the factory. The managers of the factory also attach great importance to quality, but they would rather invest more sales staff in sales to push products, more technical staff to design and develop products, more production staff to make products, and even invest a lot of The financial staff clearly calculates the cost of the product, the purchase price, and the profit from the sale. The only thing that is ignored is the investment in quality.

　　 In a chemical factory with more than 300 people, there are only two quality personnel. One is responsible for inspection, and the other is responsible for system and project management. For a gearbox production plant in the Mainland, the number of personnel in the after-sales service department is much higher than that in the quality department.

　　 The managers of enterprises are often more anxious to deal with problems that arise from customers, so they continue to increase after-sales service personnel. I don’t know what the quality personnel do, or just add more inspectors, the system personnel are often waiting for the system audit to organize various departments to prepare the documents needed for the audit to maintain the ISO certificate. Some companies simply have reduced the number of system personnel, or they have been hired to cope with ISO audits.

　　When the factory personnel are in various slowdowns or behaving poorly, or because they are too old to arrange, and it is difficult to dismiss them, they go to the quality department. When a factory encounters a crisis and needs to dismiss personnel, it is often the first to lay off personnel in the quality department. The managers of the factory often think that the quality department is dispensable, and there is no benefit or results. Orders are taken by sales personnel, drawings are drawn by designers, materials are purchased by the purchasing department, products are made by employees, and services are provided by after-sales personnel. What use can quality personnel do.

　　 Therefore, in China's private enterprises, the person in charge of the quality department is the most difficult task and the most frequently changed position. One company even replaced four quality managers in one year. And there is a company in Guangzhou that has been established for more than ten years, and the longest quality manager is only 8 months. But these two companies quickly closed down.

　　In European and American foreign-funded enterprises, the positions that are frequently changed are often the person in charge of human resources, the person in charge of purchasing, and the person in charge of finance. However, the person in charge of the quality department rarely changes. Last time a person said on the Internet that he had been a quality manager in a foreign-funded enterprise for 16 years. Many people found it hard to believe.

　　The status of the quality department that controls the life of the factory also determines the development of the factory to a large extent. The average lifespan of Chinese private factories is only 11 years, and most factories that have closed down are because of poor quality. The management of the factory is nothing more than three major parts. One is people, the other is money, and the third is products (including services). The human resources department manages the company's people, and the financial department manages the company's money. And which department should manage the company's products? The first thing that many companies think of when there is a problem with their products is how the quality department is managed? This actually shows that the product should be managed by the quality department.

　　 But with the above-mentioned phenomena, how should the quality department manage the products? Human resources control the fate of everyone in the enterprise, and the financial department controls the flow of money. These two departments are often relied on and concerned by managers, and everyone in the enterprise dares not offend. But what about the quality department of the factory? If the manager does not support it, it may become the best venting department for each department to shirk responsibility, and the quality department will become the best scapegoat. This abounds in many Chinese companies. How to strengthen the role and status of the quality department and prevent the quality department from becoming a victim has already affected the survival of the enterprise. The managers of Chinese factories must pay attention to it.

　　 This also involves the factory's investment in the quality department. There is a private enterprise boss who knows that quality is very important, and the factory is afraid of overturning during the rapid development process, so the quality department wants people and equipment. Even if the quality personnel exceed the technical personnel, the drawings, technology, and process standards of German products are very clear, and the key is to implement them. Therefore, although the R&D department did not have a good accumulation in a short period of time, the quality department has a strong execution force, and the company's product quality can quickly surpass its peers. The number of products of the company has reached the 11th place in the industry in a short time, and the quality has reached the second place in the industry in China.

　　 But a private enterprise that wants to make breakthroughs in development is a different story. After the quality department was established 15 years ago, 13 heads were changed. The company’s new product projects lack project quality engineers, and supplier quality engineers simply don’t exist, let alone R&D quality engineers and customer service quality engineers. Therefore, R&D projects always make one failure and one failure. New products have many problems, and customers quickly lose confidence after they are launched on the market. As a result, companies have been unable to get out of the predicament. Even if it has spent tens of millions of R&D investment, there is no great effect. But if you invest a little more in quality professionals and professional testing equipment, it will not be practical to invest 2 million, then the result will be completely different.

　　Many Chinese companies are still continuing the traditional product development model. After seeing other companies have good products, they also want to do it themselves. So I found a few designers, got the drawings, made some modifications and then handed them to the purchasing department to buy parts. The purchasing staff bought parts that they didn’t understand and gave them to them. Incoming inspectors who know nothing about inspection. Afterwards, the assembly is carried out by the production staff who seem to understand but not understand. After assembly, it is tested for a little bit, and then the factory is sold to the sales. Many problems in the middle have not been fully analyzed and effectively prevented. Designers often deliberately conceal many problems due to the requirements of the project schedule. As a result, when these products reach the market, they treat customers as guinea pigs. A successful project with such a product development model has a success rate of about 20%.

If there is a department that participates in product development as early as possible, always looks at various issues from the perspective of customers, and analyzes newly developed products from a quality professional perspective in time, then the progress of new product development will be greatly accelerated, and it will also be greatly accelerated The success rate of new product development projects. Therefore, the success rate of new product development for some multinational companies can reach 80%. Such a clear ratio allows the managers of companies to see the value of quality investment.

　　The products of the enterprise need professional management by the quality department, and the operation process including the output of the products needs the continuous promotion and optimization of quality professionals, as well as the improvement of work efficiency and work quality.

　　 Quality investment is nothing more than two major pieces, personnel and equipment. So what proportion should the company's quality personnel investment account for? A construction machinery company in Shaanxi has about 1,000 employees, and there are more than 50 employees in the quality department, accounting for 5%. A well-known home appliance company in China has 1,500 employees, and there are more than 200 employees in the quality department, accounting for nearly 13%. In fact, according to the statistics of quality department personnel of many companies, they should account for about 5% to 10% of the total number of companies. The lowest limit of this ratio is 5%, and the highest limit is 10%. The quality of personnel invested is less than 5%, then it will affect the development of the enterprise. If it exceeds 10%, it is also possible that the quality of the enterprise will be excessive. The specific situation needs to be considered according to the characteristics of the company's products and the maturity of the company's management.

For quality professionals, including basic inspection personnel, quality statistics and analysis personnel, quality technical engineers who do quality standards, pay attention to customer special requirements and solve practical problems, document control personnel, system engineers, supplier quality engineers, R&D quality engineers , Customer quality engineers, testing technical engineers, quality improvement engineers, and quality management personnel. Enterprise management is most afraid of lack of system, but the weakness of Chinese enterprises is the system of management, the system of products, and the system of processes. These are the strengths of the quality department. The most effective organization that can connect dispersed and isolated business units is the quality department. If you look at the ISO standard as a systematic management standard and product standard, you will know the value that the quality department can play.

　　 Similarly, the parts purchased by the company and the products produced cannot be inspected by visual inspection alone. The necessary investment in professional testing equipment is also an important guarantee for quality inspection and professional testing of product quality. It is impossible to imagine that the physical properties of raw materials, including corrosion, strength, hardness, and viscosity, can be found through eye observation. It is also impossible to imagine that weight, electromagnetic interference, three-dimensional matching size, curved surface curvature, etc. can be found visually. If a company does not attach importance to the investment in professional measuring equipment, it can only satisfy the hunger or shout slogans if it wants to improve the quality.

　　 One hard work, one harvest! One input, one report. Now that we know that quality is the life of an enterprise, how should the managers of an enterprise invest in the quality of the enterprise, that is, invest in the life of the enterprise.