No matter what product business you do, customer feedback and market research are very important. If you come up with a product, the customer's response is not good, and no matter how much effort you make, how much publicity will be useless and a waste of time. Taikang Compressor, as one of the compressor brands of air-conditioning and cold storage, is also often reflected by customers. Of course, there are good and bad in the response of these customers. For those bad reactions, we must treat them correctly. Taikang Compressor Although Taikang Compressor has done a lot of quality work, it is inevitable that there will still be failures. According to the survey, the breakdown analysis reported by Taikang Compressor customers is as follows:
①Most customers report that 20% of the faulty compressors are actually good, and they are able to work normally; ②Compared with the compressor failure returned from the sales network, the compressor failure returned from the whole machine is very different. The compressor failure returned from the sales network is 3-5 times more than the failure of the compressor returned from the whole machine. , Therefore, remind everyone to be cautious online shopping; ③ The total electrical failure of Taikang compressor accounts for 20% of all failures; ④ Taikang compressor lack of oil (that is, when the oil level is below 50% of the standard height) failure accounts for 6% of all failures; ⑤ Taikang compressor stuck (mechanical failure) is about 20% of all failures; ⑥Internal leakage (damage of valve disc or gasket, rupture of inner exhaust pipe, etc.) is about 8% of all failures; ⑦ The intake air of Taikang compressor (that is, the suction pipe leaks) accounts for about 5% of all failures, and the rest are other failures, such as excessive noise, damage to transportation or loading and unloading, etc. According to the above situation, our technical staff made a statistics, most of the reasons for the failure are: ①20% no failure; ②29% electrical failure; ③6% oil shortage; ④20% stuck; ⑤5% inhaled air; ⑥8% internal Leakage; ⑦12% other failures. As a supplier of Taikang compressors, we can refer to the various data shown above, which will help us to develop the relationship between various products and customers in the future. Hope this article is helpful to you!
