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A: Absolutely. Our automated billing system generates itemized Proforma Invoices (PI) and Commercial Invoices containing corporate tax IDs, purchase order (PO) numbers, and explicit company details necessary to satisfy international corporate accounting and auditing standards.
A: All new and original industrial parts carry a standard 12-month factory warranty. If a component fails or shows defects within the warranty period, buyers can initiate an RMA request through our platform, which prompts our team to coordinate testing, repair, or replacement directly with the manufacturer.
A: OKmarts operates under a strict Order Accuracy Guarantee. If the part numbers delivered do not match your approved Proforma Invoice or Purchase Order due to our fulfillment error, we will issue a full refund or expedite a replacement shipment immediately, covering all return international freight charges.
A: We may offer price matching under certain conditions. If you find a lower price for the same product elsewhere, please contact our customer service team with the relevant details, and we will assess your request.
A: We may offer free shipping on select products or as part of promotional campaigns. The availability of free shipping and any conditions associated with it will be mentioned on the product page or during the checkout process.
A: Yes, in some cases, you may be able to place an order over the phone. Please contact our customer service team and provide them with the necessary details to assist you with the phone order process.
Feb 21, 2024
Nov 25, 2023
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